Dealership Compliance
Training Course:

The Magnuson-Moss Warranty Act &
The Federal Used Car Rule

Federal Advised Staff Training

Overview:

The Magnuson-Moss Warranty Act is the federal statute that governs warranties on consumer products. The law does not require any product to have a warranty (it may be sold "as is") but if it does hava warranty the warranty must comply with this law. The law was created to fix problems as a result of manufacturers using disclaimers on warranties in an unfair or misleading manner. The Federal Used Car Rule applies to most dealers selling used vehicles and has been the source of frequent violations incurring huge fines and penalities for non-compliance.

Length:

Who Should View:

Entire service sales department (At least annually)
All Newly-hired staff (Within 30 days of hiring)

Training Course Content

Magnuson-Moss background Information
Types of warranties
Prohibited practices
Examples of viloations
Federal Used Car Rule compliance information
Complianct Buyers Guide information
Examples of compliant and non-compliant Buyer Guides

Knowledge Quiz:

Yes - Follows immediately after viewing the training video
Results immediately displayed and stored in Dealership Report Center

Required Dealership Policy

Dealership ComplianceTraining Course:

The Magnuson-Moss Warranty Act &The Federal Used Car Rule

Overview:

Length:

Dealership Compliance
Training Course:

The Magnuson-Moss Warranty Act &
The Federal Used Car Rule